Community Liaison Cell
CLC was established to bridge the communication gap between public and WSSP and to devise a much-needed effective support mechanism which is mandated to facilitate the WSSP field operations. The CLC is mandated to harmonize WSSP field operations by addressing the real needs and demands of consumers and overcome the challenges which WSSP is encountering with the consumers and general public. It was approved by Board of Directors (BODs) of the WSSP in 2018 as a new initiative for engaging communities.
To ensure universal water supply and sanitation coverage in WSSP service areas of Peshawar District through strengthening systems, resources, networks, organizations, and institutions through active participation.
Promote community empowerment and engagement in the Water, Sanitation, and Hygiene (WASH) sector through building effective, equitable, and sustainable partnerships between citizens and the WSSP.
Trigger a participatory development approach leading to judicious, equitable, and effective service delivery to beneficiary communities in WSSP jurisdictions.
Positive behaviors are inculcated in the beneficiaries through a proactive and effective “Behaviour Change Communication” strategy following a comprehensive process of social mobilization.
Development of a “policy” and “strategy” for extending water and sewerage services to the uncovered population residing in WSSP jurisdiction areas.
Preparation of a comprehensive Socio-Economic Profile of formal & informal settlements.
Identification of legal/institutional/technical/social barriers to investing in formal & informal settlements and suggest sustainable solutions.
Enhancement of the voice of citizens of Peshawar in planning and implementation of WSSP processes.
Establishment of partnerships with stakeholders working in Peshawar in the water and sanitation sector for harmony and targeted interventions.
Enhancement of the revenue collection through the effective engagement of elected members and religious clerics for improving the effectiveness and efficiency of service delivery by WSSP.
In addition to these fundamental roles, the CLC has been actively engaged in various supplementary activities, tailored to the specific needs of the organizations involved. Some of these additional activities include providing support to increase revenue collection by assisting relevant teams on the ground, aiding in reducing illegal connections by sensitizing communities to register correctly, and assisting relevant authorities in other necessary initiatives.